Can I bring my phone in the game?
No, as of November 1st 2023, we no longer allow electronic devices in the games. This includes cell phones, smart watches, tablets, ect. in the game. At the guest’s request, a cell phone may be allowed in game for emergency contact with a person outside…
I just want to watch my kids play, do I still need to pay?
Yes. Due to the nature of the experience, being a bystander isn’t an option in the room. All guests entering the game must be included in the total guest count.
Cleaning and Sanitizing
In addition to our regular cleaning, we have increased the cleaning and sanitizing of our facility. All guest areas & play spaces are frequently wiped down with disinfectant wipes. We have alcohol based hand-sanitizer in the lobby.
Why can’t my friend/family book the other open slots on my booking?
We have moved to a new private bookings only. This means that once your select your number of participants, no one else will be able to book online with you. If you want to change the number of people in your booking after you’ve booked,…
How early can we arrive?
While there is a quick waiver to fill out, please don’t arrive more than 30 minutes before your scheduled room.
We’re bringing kids that aren’t ours, who has to sign the waiver?
The waiver needs to be signed for by any adult with the party that will be responsible for any damages incurred. It does not need to be the parent or legal guardian of the minor.
Are Costumes allowed?
Yes, and they are encouraged.
We’re showing up in a limo, can it park there?
Yes, we have ample parking.
Maximum Players in the Room
Due to fire code, regardless of the event type, there can only be 8 people (10 for Bitten and The Lab) in the room. If all the players are under the age of 14 and an adult needs to be in the room with the…
Can we bring our infant with us?
Yes, and your infant doesn’t count towards the room maximum. However, there is no place to put child down during the room or space for a stroller, so you’ll either need to hold your infant or have a carry harness of some type.