Can we do our cake or gifts before or after the room?
Unfortunately the busyness and size of our lobby does not typically allow for this, nor do we have the extra space to store presents and bakery items while you’re in the room.
What ages can I bring for a kids party?
Our rooms are designed with 14+ in mind. Kids under that age will surely be able to assist and figure out some of the puzzles, but will likely have a difficult time completing the room without significant assistance from an adult.
Some secrets are meant to be kept
Share freely about your experience but please keep the clues and mysteries of the room a secret so that others may have just as much fun as you did!
WHAT IS YOUR CANCELLATION POLICY FOR PRIVATE EVENT?
You may make changes or cancel up to 7 calendar days (1 week) prior to your event.
CAN I SCHEDULE A PRIVATE EVENT DURING YOUR NORMAL HOURS, AS WELL?
Yes, contact events@beattheroom.com to set this up.
WHEN DO I NEED TO PAY FOR THE PRIVATE EVENT?
Events will not be reserved until payment is provided. We have multiple inquiries about time slots and they go to the first group whom reserves and pays.
What are your reservation and cancellation policies?
You can change or cancel your reservations up to 24 hours before your reservation. Please call us, email us at customerservice@beattheroom.com or use our contact us form to cancel. Please include your booking # from your confirmation email to help us find your booking easier.
How far in advance should I book?
Room space fills quickly. We recommend booking as far in advance as you feel comfortable.
How Difficult are the Rooms?
The rooms are challenging to most groups, it’s part of the appeal! Some groups will not succeed. Use your wit, logic, communication, deductive reasoning and observational skills.
What happens if I/we arrive late?
Arriving 15 minutes early is very important to allow for check in and briefing. You will not be permitted to enter the room if you are late. Refunds will not be issued to late participants and that reservation cannot be rescheduled.