Can I bring my phone in the game?
No, as of November 1st 2023, we no longer allow electronic devices in the games. This includes cell phones, smart watches, tablets, ect. in the game. At the guest’s request, a cell phone may be allowed in game for emergency contact with a person outside…
I just want to watch my kids play, do I still need to pay?
Yes. Due to the nature of the experience, being a bystander isn’t an option in the room. All guests entering the game must be included in the total guest count.
Cleaning and Sanitizing
In addition to our regular cleaning, we have increased the cleaning and sanitizing of our facility. All guest areas & play spaces are frequently wiped down with disinfectant wipes. We have alcohol based hand-sanitizer in the lobby.
Why can’t my friend/family book the other open slots on my booking?
We have moved to a new private bookings only. This means that once your select your number of participants, no one else will be able to book online with you. If you want to change the number of people in your booking after you’ve booked,…
Are Costumes allowed?
Yes, and they are encouraged.
Can we bring our infant with us?
Yes, and your infant doesn’t count towards the room maximum. However, there is no place to put child down during the room or space for a stroller, so you’ll either need to hold your infant or have a carry harness of some type.
Some secrets are meant to be kept
Share freely about your experience but please keep the clues and mysteries of the room a secret so that others may have just as much fun as you did!
Can minors participate?
Minors under the age of 14 participating in private room experiences must have an adult in the room with them. Due to the nature of the experience, being a bystander isn’t an option in the room. All guests entering the game must purchase a ticket…
What happens if I/we arrive late?
Arriving 15 minutes early is very important to allow for check in and briefing. You will not be permitted to enter the room if you are late. Refunds will not be issued to late participants and that reservation cannot be rescheduled.
How long does each event last?
Approximately 1 hour. Please plan to arrive around 15 minutes before your start time, or you’ll miss the ramp up to your experience. When you arrive you will first sign our waiver, then receive a quick scenario and room briefing. This also allows time to meet…