Following the Current CDPH Mask Guidance:Updated March 11 2022Vaccinated guests Masts Not RequiredUnvaccinated guests Masks Recommended We will continue to follow state and local health guidelines in this space
Cleaning and Sanitizing
In addition to our regular cleaning, we have increased the cleaning and sanitizing of our facility. All guest areas & play spaces are frequently wiped down with disinfectant wipes. We have alcohol based hand-sanitizer in the lobby. We will continue to monitor the situation and…
Why can’t my friend/family book the other open slots on my booking?
We have moved to a new private bookings only. This means that once your select your number of participants, no one else will be able to book online with you. If you want to change the number of people in your booking after you’ve booked,…
How early can we arrive?
While there is a quick waiver to fill out, please don’t arrive more than 30 minutes before your scheduled room.
We’re bringing kids that aren’t ours, who has to sign the waiver?
The waiver needs to be signed for by any adult with the party that will be responsible for any damages incurred. It does not need to be the parent or legal guardian of the minor.
Maximum Players in the Room
Due to fire code, regardless of the event type, there can only be 8 people (10 for Bitten only) in the room. If all the players are under the age of 14 and an adult needs to be in the room with the players, this…
Can we bring our infant with us?
Yes, and your infant doesn’t count towards the room maximum. However, there is no place to put child down during the room or space for a stroller, so you’ll either need to hold your infant or have a carry harness of some type.
Can we do our cake or gifts before or after the room?
Unfortunately the busyness and size of our lobby does not typically allow for this, nor do we have the extra space to store presents and bakery items while you’re in the room.