What happened to the Rocklin location?
Our Rocklin location closed its doors after 8 years, our legacy continues at our Vacaville location.
Can I bring my phone in the game?
No, we no longer allow electronic devices in the games. This includes cell phones, smart watches, tablets, ect. in the game. At the guest’s request, a cell phone may be allowed in game for emergency contact with a person outside the party (ex: babysitter, parent). If you planned on using your cell phone as a flashlight, please ask your gamemaster for additional flashlights or lanterns in the game, we are happy to add some for you. Please note that the only game that cannot have light added is Krampus: Violent Night. Due to the nature of the game, it is meant to be played in minimal lighting.
I just want to watch my kids play, do I still need to pay?
Yes. Due to the nature of the experience, being a bystander isn’t an option in the room. All guests entering the game must be included in the total guest count and have a paid ticket.
Cleaning and Sanitizing
Why can’t my friend/family book the other open slots on my booking?
We have moved to a new private bookings only. This means that once your select your number of participants, no one else will be able to book online with you. If you want to change the number of people in your booking after you’ve booked, please contact us to do so by phone or email ([email protected]).
Are costumes allowed?
Yes, and they are encouraged.
Can we bring our infant with us?
Yes, and your infant doesn’t count towards the room maximum. However, there is no place to put child down during the room or space for a stroller, so you’ll either need to hold your infant or have a carry harness of some type.
Some secrets are meant to be kept
Share freely about your experience but please keep the clues and mysteries of the room a secret so that others may have just as much fun as you did!
Do I need a reservation?
Reservations are highly suggested but we also accept walk-ins! Go to our Reservations page to save your spot today. We suggest calling before you walk in, we frequently sell out!
How long does each event last?
Approximately 1 hour. Please plan to arrive around 15 minutes before your start time, or you’ll miss the ramp up to your experience. When you arrive you will first sign our waiver, then receive a quick scenario and room briefing. This also allows time to meet your teammates. Then you will begin your adventurous 50-60 minutes in the room (dependent upon which experience you’ve selected). Plan for a few minutes afterwards for a team photo and share your victory or defeat on Facebook, Twitter, Instagram, or however you share your personal stories.
What happens if I/we arrive late?
Guests that arrive late will be able to participiate in the escape room experince, however, the original end time of your booking will still be valid. Arriving late will give you less time to beat the room!
Can minors participate?
Minors under the age of 14 participating must have an adult in the room with them.
Due to the nature of the experience, being a bystander isn’t an option in the room. All guests entering the game must purchase a ticket and count towards the room’s maximum occupancy.
Do you have gift cards?
Yes we do, click the button purchase a digital gift card to send to your family or friends.
Intoxicated Players
Customers who are under the influence of alcohol, drugs or any illegal substance may be refused entry into any of Beat the Room’s experiences, or asked to leave entire premise, with no refunds issued.
Why is the online price higher than the over the phone price?
Our booking agent charges a 6% booking fee for their services. If you call to book, we are booking you in on the backend, so the fee is waived. If you call to make your reservation, have your payment information ready. We will need to charge your card for the reservation at the time of booking.
Why can’t my friend/family book the other open slots on my booking?
We have moved to a new private bookings only. This means that once your select your number of participants, no one else will be able to book online with you. If you want to change the number of people in your booking after you’ve booked, please contact us to do so by phone or email ([email protected]).
What are your reservation and cancellation policies?
You can change or cancel your reservations up to 24 hours before your reservation. Please call us, email us at [email protected] or use our contact us form to cancel. Please include your booking # from your confirmation email to help us find your booking easier.
How far in advance should I book?
Room space fills quickly. We recommend booking as far in advance as you feel comfortable.
Whats the minimum or maximum number of players?