Frequently Asked Questions

General

No, we no longer allow electronic devices in the games. This includes cell phones, smart watches, tablets, ect. in the game. At the guest’s request, a cell phone may be allowed in game for emergency contact with a person outside the party (ex: babysitter, parent). If you planned on using your cell phone as a flashlight, please ask your gamemaster for additional flashlights or lanterns in the game, we are happy to add some for you. Please note that the only game that cannot have light added is Krampus: Violent Night. Due to the nature of the game, it is meant to be played in minimal lighting.

Yes. Due to the nature of the experience, being a bystander isn’t an option in the room. All guests entering the game must be included in the total guest count and have a paid ticket.

  • In addition to our regular cleaning, we have increased the cleaning and sanitizing of our facility. All guest areas & play spaces are frequently wiped down with disinfectant wipes.
  • We have alcohol based hand-sanitizer in the lobby.

We have moved to a new private bookings only. This means that once your select your number of participants, no one else will be able to book online with you. If you want to change the number of people in your booking after you’ve booked, please contact us to do so by phone or email ([email protected]).

Yes, and they are encouraged.

Yes, and your infant doesn’t count towards the room maximum. However, there is no place to put child down during the room or space for a stroller, so you’ll either need to hold your infant or have a carry harness of some type.

Share freely about your experience but please keep the clues and mysteries of the room a secret so that others may have just as much fun as you did!

Reservations are highly suggested but we also accept walk-ins! Go to our Reservations page to save your spot today. We suggest calling before you walk in, we frequently sell out!

Approximately 1 hour. Please plan to arrive around 15 minutes before your start time, or you’ll miss the ramp up to your experience. When you arrive you will first sign our waiver, then receive a quick scenario and room briefing. This also allows time to meet your teammates. Then you will begin your adventurous 50-90 minutes in the room (dependent upon which experience you’ve selected). Plan for a few minutes afterwards for a team photo and share your victory or defeat on Facebook, Twitter, Instagram, or however you share your personal stories.

Guests that arrive late will be able to participiate in the escape room experince, however, the original end time of your booking will still be valid. Arriving late will give you less time to beat the room!

Minors under the age of 14 participating must have an adult in the room with them.

Due to the nature of the experience, being a bystander isn’t an option in the room. All guests entering the game must purchase a ticket and count towards the room’s maximum occupancy.

Yes we do, click the button purchase a digital gift card to send to your family or friends.

Customers who are under the influence of alcohol, drugs or any illegal substance may be refused entry into any of Beat the Room’s experiences, or asked to leave entire premise, with no refunds issued.

Our booking agent charges a 6% booking fee for their services. If you call to book, we are booking you in on the backend, so the fee is waived. If you call to make your reservation, have your payment information ready. We will need to charge your card for the reservation at the time of booking.

Group questions

While there is a quick waiver to fill out, please don’t arrive more than 30 minutes before your scheduled room.

The waiver needs to be signed for by any adult with the party that will be responsible for any damages incurred. It does not need to be the parent or legal guardian of the minor.

Yes, we have ample parking.

Due to fire code, regardless of the event type, there can only be 6-10 people in the room. 6 people for Krampus, 10 for Bitten and The Lab, and 8 guests for all other games. We do not make exceptions to the player maximum, as it would make the games unsafe to play and uncomfortably cramped. Please note: if all the players are under the age of 14 an adult needs to be in the room with the players, this person counts towards the maximum players and requires a paid ticket.

For our Rocklin location, you can rent our party space and bring in your own cake/gifts to enjoy in the space. Alcohol is not allowed.

For our Vacaville location, unfortunately our lobby area is too small to allow groups to eat/open gifts in our lobby as the space is used for incoming guests to prepare for their game.

Our rooms are designed with 14+ in mind. Kids under that age will surely be able to assist and figure out some of the puzzles, but will likely have a difficult time completing the room without significant assistance from an adult.

Reservations

We have moved to a new private bookings only. This means that once your select your number of participants, no one else will be able to book online with you. If you want to change the number of people in your booking after you’ve booked, please contact us to do so by phone or email ([email protected]).

You can change or cancel your reservations up to 24 hours before your reservation. Please call us, email us at [email protected] or use our contact us form to cancel. Please include your booking # from your confirmation email to help us find your booking easier.

Room space fills quickly. We recommend booking as far in advance as you feel comfortable.

  • Rocklin:
    • Deep Space: Minimum 2 players, Maximum 8 players
    • Chasm: Minimum 2 players, Maximum 8 players
    • 221B Baker St: Minimum 2 players, Maximum 8 players
    • Captain’s Quarters: Minimum 2 players, Maximum 8 players
    • The Initiation: Minimum 2 players, Maximum 8 players
    • New York Noir: Minimum 2 players, Maximum 8 players
    • Bitten: Minimum 4 players, Maximum 10 players
    • The Lab: Minimum 2 players, Maximum 10 players
  • Vacaville:
    • Sherlock and the case of the Gruesome Four: Minimum 2 players, Maximum 8 players
    • Prohibition: Minimum 2 players, Maximum 8 players
    • Plundering: Minimum 2 players, Maximum 8 players
    • Krampus, Violent Night: Minimum 2 players, Maximum 6 players

Rooms

The rooms are challenging to most groups, it’s part of the appeal! Some groups will not succeed. Use your wit, logic, communication, deductive reasoning and observational skills. You have access to unlimited clues within the game, so if you get stuck on a puzzle- you’re welcome to ask for assistance!

The entrance to the game will always be unlocked, you can step out of the game to use the restroom or take a breather at any time. Some rooms will have locked doors that you need to open to proceed, but even those doors have appropriate exit hardware/buttons in case you need to leave the room from the nearest exit early for any reason.

Please note that if you exit the game for any reason, your game time will not be paused.

Rocklin’s Party Space Rentals

Approximately 22 by 9 feet.

Yes: if your escape room group had less than 10 players. The party space only allows for up to 10 guests. If your escape room reservation was for a group of 5, you could have 5 additional guests join you in the party space.

The party room is available to rent for Rocklin games only. If you do not see the option to add on the party space another group could have already reserved the space or your reservation is the last room available for the night. The final games of the day do not have the ability to add on the party space rental as we close after those rooms are complete!

The party space comes with:

  • A table that seats 10 with a black tablecloth. “Happy Birthday” table runner available upon request.
  • A table for food/drinks to be set out on.
  • A mini fridge

A Beat The Room team member will clean up the space after your time is up!

No. You are welcome to bring in food and drinks for your group to enjoy in the party space but Beat The Room will not provide those items for you. Please note that you cannot bring in alcohol. If you are caught with alcohol on the premises you will be banned from Beat The Room.  

No. The catering packages are exclusive to private events. Beat The Room will not provide any food or drink for your party space rental.

You are welcome to bring in food and drinks for your group to enjoy in the party space but Beat The Room will not provide those items for you. Please note that you cannot bring in alcohol. If you are caught with alcohol on the premises you will be banned from Beat The Room.  

Unfortunately, we do not have the fridge space to keep any outside food or drinks cold during your escape room. We suggest packing a cooler for your car or having your food delivered at the end of your escape room time.

The party space is only available after your escape room is done.

You can rent the party space in 30 minute increments, up to 1 hour.

Our party space is a curtained off section of our secondary building’s lobby. Incoming and outgoing groups will be taken through the rules before their game and be taking photos after their game on the other side of the curtain. Those other groups will be asked to keep their voices down as to not disturb your group, but you may hear them occasionally. Since the area is curtained off, you will not be able to see other groups and they will not be able to see you.

The party space is monitored by camera by the Beat The Room staff to ensure our policies are being followed in the space.

As long as there is not a group currently booked into the party space, you’ll be able to enter the party space early! Your allotted time will end when you were scheduled to (so you may get extra time in the party space!).

No. If you are caught with alcohol on the premises you will be banned from Beat The Room. 

Unfortunately, our Vacaville lobby does not have enough space for us to allow party rentals for regular bookings. However, you can book a private event and get the entire building to yourself! Visit https://beattheroom.com/private-events/ for more information!

Why Choose Us?

Beat the Room offers private games, a variety of themes and wonderful customer service. We pride ourselves on making each experience exciting and memorable. We also are able to host groups of up to 120 guests for private events!

Vacaville

814 Alamo Dr,
Vacaville, CA 95688
(707) 724-8696

Rocklin

6840 Five Star Blvd, Suite 100
Rocklin, CA 95677
(916) 259-2432

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