FAQ

No, as of November 1st 2023, we no longer allow electronic devices in the games. This includes cell phones, smart watches, tablets, ect. in the game. At the guest’s request, a cell phone may be allowed in game for emergency contact with a person outside the party (ex: babysitter, parent). If you planned on using your cell phone as a flashlight, please ask your gamemaster for additional flashlights or lanterns in the game, we are happy to add some for you. Please note that the only game that cannot have light added is Krampus: Violent Night. Due to the nature of the game, it is meant to be played in minimal lighting.

Yes. Due to the nature of the experience, being a bystander isn’t an option in the room. All guests entering the game must be included in the total guest count.

• In addition to our regular cleaning, we have increased the cleaning and sanitizing of our facility. All guest areas & play spaces are frequently wiped down with disinfectant wipes.
• We have alcohol based hand-sanitizer in the lobby.

We have moved to a new private bookings only. This means that once your select your number of participants, no one else will be able to book online with you. If you want to change the number of people in your booking after you’ve booked, please contact us to do so by phone or email (customerservice@beattheroom.com).

Yes, and they are encouraged.

Yes, and your infant doesn’t count towards the room maximum. However, there is no place to put child down during the room or space for a stroller, so you’ll either need to hold your infant or have a carry harness of some type.

Share freely about your experience but please keep the clues and mysteries of the room a secret so that others may have just as much fun as you did!

Reservations are highly suggested but we also accept walk-ins! Go to our Reservations page to save your spot today. We suggest calling before you walk in, we frequently sell out!

Approximately 1 hour. Please plan to arrive around 15 minutes before your start time, or you’ll miss the ramp up to your experience. When you arrive you will first sign our waiver, then receive a quick scenario and room briefing. This also allows time to meet your teammates.  Then you will begin your adventurous 50-90 minutes in the room (dependent upon which experience you’ve selected). Plan for a few minutes afterwards for a team photo and share your victory or defeat on Facebook, Twitter, Instagram, or however you share your personal stories.

Arriving 15 minutes early is very important to allow for check in and briefing. You will not be permitted to enter the room if you are late. Refunds will not be issued to late participants and that reservation cannot be rescheduled. 

Minors under the age of 14 participating in private room experiences must have an adult in the room with them.

Due to the nature of the experience, being a bystander isn’t an option in the room. All guests entering the game must purchase a ticket and count towards the room’s maximum occupancy.

Yes we do, click the button purchase a digital gift card to send to your family or friends.

Customers who are under the influence of alcohol, drugs or any illegal substance may be refused entry into any of Beat the Room’s experiences, or asked to leave entire premise, with no refunds issued.

While there is a quick waiver to fill out, please don’t arrive more than 30 minutes before your scheduled room.

The waiver needs to be signed for by any adult with the party that will be responsible for any damages incurred. It does not need to be the parent or legal guardian of the minor.

Yes, we have ample parking.

Due to fire code, regardless of the event type, there can only be 8 people (10 for Bitten and The Lab) in the room. If all the players are under the age of 14 and an adult needs to be in the room with the players, this person counts towards the maximum.

Unfortunately the busyness and size of our lobby does not typically allow for this, nor do we have the extra space to store presents and bakery items while you’re in the room.

Our rooms are designed with 14+ in mind. Kids under that age will surely be able to assist and figure out some of the puzzles, but will likely have a difficult time completing the room without significant assistance from an adult.

We have moved to a new private bookings only. This means that once your select your number of participants, no one else will be able to book online with you. If you want to change the number of people in your booking after you’ve booked, please contact us to do so by phone or email (customerservice@beattheroom.com).

You can change or cancel your reservations up to 24 hours before your reservation. Please call us, email us at customerservice@beattheroom.com or use our contact us form to cancel. Please include your booking # from your confirmation email to help us find your booking easier.

Room space fills quickly. We recommend booking as far in advance as you feel comfortable. 

The rooms need a minimum of two players to be experienced properly and have a maximum capacity of 8 players (10 players for Bitten and The Lab). The player maximum is fire code related and no exceptions can be made.

The rooms are challenging to most groups, it’s part of the appeal! Some groups will not succeed.  Use your wit, logic, communication, deductive reasoning and observational skills.

Some rooms will have locked doors that you need to open to proceed, but even those doors have appropriate exit hardware/buttons in case you need to leave the room from the nearest exit early for any reason.